Delivery
Our delivery takes 1-4 business days, and our delivery team will contact you via your provided phone contact number for delivery arrangement when your order has been processed.
Delivery Charges
Orders $25 & below - $7.
Orders $25 & above - $4.50.
Free delivery for orders $60 & above.
Re-delivery Charges
There will be a $7 charges for re-delivery.
- Last minute changes of delivery address.
- Wrong delivery address.
- Nobody to receive the order when delivery time slot is confirmed.
For condominium address, if our driver cannot access into the building (locked gate or stopped by the security personnel at guard house), it will be deemed as failed delivery attempt and there will be charges for redelivery.
For Frozen / Chilled Products
This applies to Fresh Frozen Dog Food and Frozen Cat Food. Due to the nature of fresh frozen food, we wish to emphasise on delivering it fresh to our dear customers.
Please take note that we're closed on every Sunday, hence there is no delivery on Sunday.
- All orders are processed from Monday to Friday except for weekend.
- Weekend order will be processed from Monday.
Self-Collection
For self-collection, our team will notify you via your provided phone contact number when your order is ready for self-collection.